When Northland Communications opened its billing and call center last March, it did so with four employees. Today that number stands at 11, and will soon grow again.
Jim Burgess, local general manager for the internet, cable television and phone provider, said the company plans to expand the current facility at 1500 North Beaton by 700 square feet in the coming months as it begins to add West Coast service to its duties.
The call center already handles incoming billing and technical support calls for Northland’s five Texas markets: Corsicana, Flint (near Tyler), Marble Falls, Mexia and New Caney. Each one of those areas has smaller markets under them, as Burgess also oversees operations at Cedar Creek Lake, Kaufman and Hillsboro.
“Instead of building a new call center out (on the West Coast), they have decided to roll it into here,” Burgess said. “It’s been very successful here.”
Once completed, the new area will house up to four additional full-time and four additional part-time employees. The department could eventually have 15 to 18 full-time employees, and four to six part-time, Burgess said.
That’s more than a 400 percent increase from the call center’s start last spring. Northland employees about 15 other employees besides the call center, Burgess said.
The building has already undergone a number of changes in the last year, with the front office now donning Northland green walls and three big screens where customers can view product lines.
The call center side will be expanded out 20 feet to accommodate the new work stations, Burgess said.
Northland has operations in eight states, and is based in Seattle. It once owned KAND, which left for its current South Main Street location in 2009. Burgess said the call center idea for Corsicana had already been discussed before that separation.
“That was the perfect time to make it happen,” he said.
Construction hasn’t started, but will in March. Once it ends, the new employees will be added as new systems, most likely from Washington state, and possibly Idaho, start rolling in, Burgess said.
“This is a positive thing for Corsicana, as far as employment is concerned,” Burgess said.
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West Coast service means more jobs here
Three-peat: Blooming Grove's McGraw claims Grand Champion steer
It was a year of repeats for students entered in the 2014 Steer Show at the Navarro County Youth Expo.Lainie McGraw, 17, of Blooming Grove FFA, won the Grand Champion steer, as she did last year and the year before; and Noah Grounds, 15, of Blooming Grove/Barry 4-H won Grand Champion Showmanship, as he did last year. He also won the top prize for showmanship in the heifer show this year. He won reserve champion in that category last year.
Clagett takes top pen in Market Rabbits Division
Josiah Clagett of Corsicana FFA won Grand Champion in the Breeding Rabbits Division in 2010. It was his “rookie” year and first time to show.
Clagett came full circle this year to claim the other top rabbit title. He took home Grand Champion honors in the Market Rabbit Division Thursday at the 56th Annual Navarro County Youth Expo. The winning pen was the only one he entered.
Curl wins first leg of Commercial Heifers
Caleb Curl, 13, of Frost FFA, won grand champion of the commercial heifer show, the first leg of the commercial heifer overall prizes. Unlike a lot of the other animal categories, commercial heifers aren't show-things with smooth coats and stardust on their hooves. They're straight out of the pasture, a bit muddy and certainly not the lady-like, pampered creatures that will be led around the ring in the registered heifer show.
LIVE BLOG: College football signing day
Follow all the action on college football Signing Day with coverage from across the CNHI network as well as from the national sports media. Live coverage begins at 8 a.m. ET.
‘Annie Get Your Gun’ through Sunday at the Palace
It’s the big musical, the one that makes me think of ‘cast of thousands,’ or in our case, dozens at least, and it’s here only for a few short days. ‘Annie Get Your Gun,’ is Irving Berlin’s candy box treasure of a play about Annie Oakley, the sharpshooter in love with a showman.
It’s presented by the Warehouse Living Arts Center but because of its size is on stage at the Palace Theatre. Shows will be at 7:30 p.m. tonight, Friday and Saturday, with a 2 p.m. Sunday matinee.
Short named Farmer of the Year
Agriculture businesses like farming and ranching are the backbone of Navarro County. Many farming families go back several generations.
Since at least 1965, the Corsicana Rotary Club (Wednesday club) has recognized and said “thank you” to the unsung heroes of the soil.
New clinic open
A new medical practice in partnership with Navarro Regional Hospital is now offering comprehensive occupational medicine services.
Purdon man sentenced to 21 years in federal prison for gun violations
Erik Willis, 31 of Purdon, was sentenced this afternoon by U.S. District Judge Jorge A. Solis to serve a total of 258 months in federal prison following his conviction at trial in July 2013 on three felony firearms offenses, announced U.S. Attorney Sarah R. Saldaña of the Northern District of Texas.
Heat Advisory issued for North Texas
• Avoid the Heat. Stay out of the heat and indoors as much as possible. Spend time in an air conditioned space. Only two hours a day in an air-conditioned space can significantly reduce the risk of heat-related illness.
Corsicana’s Red Cross provides valuable assistance
Two weeks ago, when firefighters, oil field emergency crews and county crisis teams responded to a potential gas drilling disaster near Mildred there were also volunteers on the scene, serving cold water and Gatorade.
American Red Cross volunteers respond to a variety of situations, including fires, evacuations, tornadoes, and even bad car wrecks.
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- Three-peat: Blooming Grove's McGraw claims Grand Champion steer